These are the full Terms and Conditions for the Customer’s use of this website and for the purchasing of products through this website.
Please read these carefully. If you do not agree to these Terms and Conditions, please do not use this website.
Steps Charity reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as written in this document. The Customer should check this document regularly.
Forming a Contract
When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the aforementioned product. Upon receipt of the Customer’s order, Steps Charity will send the Customer a confirmation email illustrating that order in detail, including any additional costs. The confirmation email that Steps Charity sends is neither a guarantee nor an invoice.
A contract between the Customer and Steps Charity will come into existence when Steps Charity charge the Customer’s PayPal, credit or debit card for the purchase of the product.
All prices on this website are in £ GBP or Euros.
Steps Charity makes every effort to ensure that the prices listed on this website are correct. However, errors may occur and Steps Charity reserves the right to alter product prices on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases.
In the event that Steps Charity changes the price of a product due to an error, the following Terms apply:
Steps Charity will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfill their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the products in question, steps Charity will refund the full amount in accordance with these Terms and Conditions.
The Customer should be aware that Steps Charity does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above Terms do not therefore apply under such a circumstance.
Steps Charity is under no obligation to fulfill an order for a product that was advertised at an erroneous price.
Steps Charity will debit the Customer’s account on the day that the Customer places their order to purchase from this website.
Should Steps Charity be unable to fully or partially satisfy an order, the Customer will be contacted and a full or partial refund will be made.
Steps Charity accepts payment only in £ GBP and € EUROS
Payment is accepted via the PayPal checkout system. Credit and debit cards accepted are: Visa, Mastercard, Delta, Solo, Switch and Electron. Payment via American Express is not possible.
Customers do not require a PayPal account to use the PayPal checkout system. Credit and debit card payments can be made by selecting the card payment option at the bottom of the PayPal checkout window.
Availability of a product is based on the following criteria, which is indicated on each product page. If a product is not available to purchase or order, the Add to Cart button will not allow the Customer to add the item to their shopping cart.
In Stock – This means that the item is in stock and can be dispatched right away.
Out of Stock – The product is not currently available and we are unable to confirm if/when we will obtain further copies at the present time. Customers can make stock requests by sending an email to email@example.com
Should a delay in dispatch be anticipated, Steps Charity will make direct contact with the Customer to apprise them of the delay and update expected dispatch time.
Steps Charity will not be held responsible if that product is delayed or cancelled, or if the content or cover art has changed.
Where a new release is cancelled, Steps Charity will contact the Customer, cancel their order and make a full refund.
Delivery and Shipping
There is a £2.95 charge for shipping to mainland United Kingdom and Ireland postcodes only.
Where items are in stock, Steps Charity will endeavour to dispatch product to the Customer within 24 hours upon receipt of cleared payment (excluding Saturdays, Sundays and National Holidays).
All deliveries will be made to the shipping address, as provided by the Customer.
Steps Charity reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, Steps Charity will inform the Customer as soon as possible.
Steps Charity will not be liable to the Customer in the event that Steps Charity is prevented by circumstance from delivering a product that the Customer has ordered.
Steps Charity will notify the Customer if the courier is unable to successfully deliver the order after three attempts. Orders to be re-directed to an alternative address incur an additional postage cost of £4.00. Orders that are unable to be successfully delivered and that are returned to Steps Charity will be refunded, minus a 10% processing fee.
Right to Cancel
Steps Charity complies with the requirements of the Distance Selling Regulations.
The Customer may cancel their order for any reason and at any time, up to seven working days after the Customer has received their item(s). In the event that the Customer wishes to cancel their order, the Customer must inform Steps Charity in writing by sending an email to firstname.lastname@example.org
Should a customer wish to invoke their right to cancel on any item, the item(s) must be returned to Steps Charity, sealed in its original packaging and in a resaleable condition.
In the event that the Customer has unsealed the items packaging, the Customer’s right to cancel no longer applies.
Should the Customer invoke their right to cancel, the following Terms apply:
If Steps Charity has not yet dispatched the item(s), Steps Charity will cancel the Customer’s order and make a full refund.
If Steps Charity has already dispatched the order, the Customer undertakes the responsibility to return the item(s) to Steps Charity. The Customer is responsible for the return postage costs incurred. An exchange or refund can only be processed once the item(s) has been received. It is therefore recommended that the Customer uses a traceable / insured mail service.
The Customer must return the item(s) to Steps Charity within 14 days of receipt to qualify for an exchange or refund.
Full details of the Customer’s right to cancel are given in the Returns Policy section. All items must be returned in accordance with the returns procedure, stated in the returns policy.
In the event that a product is defective, faulty or sent in error by Steps Charity, the Customer should contact Steps Charity to arrange the return of the item.
Steps Charity will offer a replacement for the same item(s) that were faulty or damaged. Steps Charity will send that replacement to the Customer free of charge.
Where a replacement cannot be offered, Steps Charity will refund the cost of the item(s).
Faulty, damaged or defective item(s) must be returned within 28 days of receipt in order for a replacement / refund to be processed.
Steps Charity will arrange a courier to retrieve the item(s). Courier services will attend 8am-8pm, Monday to Friday and 8am-5pm on Saturdays.
The Customer should use and include all the original packaging to return their item(s) to Steps Charity.
Customers should allow ten working days for Steps Charity to process returned items and refund the Customer’s account. Refunds will be processed via the same method of payment as the original transaction.
Full details of the Customer’s right to return defective goods are given in the Returns Policy section. All items must be returned in accordance with the returns procedure, stated in the returns policy.
Links to Other Sites
The Steps Charity website contains links to external sites. Such links are not in any way an endorsement by, or an affiliation with, Steps Charity.
Steps Charity does not accept responsibility for the content of any external sites.
Any products that the Customer orders from another website are subject to the Terms and Conditions of that website and Steps Charity has no liability to the Customer in respect of that website nor any products or services the Customer obtains through its use.
All content of this website is the property of Steps Charity and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Steps Charity retains the copyright for such material, or, where the owners of the material have licensed that material to Steps Charity, the copyright is retained by the owners themselves.
The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.
All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.
Images on this website are an example of each product or simply used for marketing purposes. So may vary to the actual product.
Steps Charity reserves the right to correct any errors on this website, including description and image.
Steps Charity reserves the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged.
Steps Charity reserves the right to decline to supply any individual or company without explanation.
Steps Charity reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.
It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Steps Charity will prosecute any Customer caught willfully entering a fictitious order to the fullest extent of the law.
If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.
The failure of Steps Charity to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
Contact details as follows:
Post: Steps Charity, The White House, Wilderspool Business Park, Greenall’s Avenue, Warrington WA4 6HL
These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the item(s) by Steps Charity.
Copyright © 2019 Steps Charity. All rights reserved.
All other trademarks and copyrights are acknowledged as the property of their respective owners.